Terms and Conditions
- Booking direct with us is always cheaper than using 3rd party booking sites. We also love returning guests, so if you book direct with us, you can request a 5% returning-guest discount next stay.
- Renters to provide ID & credit card at checkin for security – covers damages/noise bond/extra cleans/guests.
- Please be honest – understating guest numbers is liable for termination without refunds.
- Cottages socializing (see Socialising T&Cs): We are not a venue as such, just accommodation, but respectful discreet socializing for staying guests is welcome until 10pm, within our Noise Rules. We provide a Boombox so no speakers to be brought in. Just pre-authorise for STAG/Hens, Kids/Adults Birthdays, extra drinking etc – renter has to be 21yrs+, plus add 5% Deep Cleaning Surcharge+$200 noise bond via credit card hold. Extra day visitors must be requested [max 24 on site], and leave before 6pm, or request and pay the guest stay rate.
- Bookings: Direct bookings on www.ariasfarm.com require a 10% non-refundable deposit to confirm, a further progress payment 30-60 days out depending on group size, plus the balance 7-30 days before arrival – all payments due become non-refundable, even if you have not yet paid. Payments can be made via our SMART booking platform, by bank transfer, or by Visa/Mastercard by emailing or phoning your card details.
- Cancellations: 60 days or more before your stay, 90% refundable. 30 days (Air B&B/Vrbo) or 21 days (direct) or more before your stay 40% refundable. For cancellations nearer to your stay, there is no refund applicable.
- We will email your Confirmation back to you with Directions and House Rules. Your booking is not definite until you get a CONFIRMATION email back!!
- Check-in is after 3pm and check-out is 10am, unless otherwise arranged. We are an active, outdoorsy family, so you MUST let us know your check-in time to leave a key in the Lockbox for you – we are often out.
- We are a NIL DRUGS/Gang Affiliates & NON SMOKING farm. No smoking indoors or near hosts or other guest facilities – if you must outside, make sure your waft isn’t too close, and put all butts in bins please.
- All day visitors [authorized, max 24 onsite in Cottages] must abide by the same Terms & Conditions.
- Pets are most welcome in Cottages and Tiny House (not Lodge), and you must request first, sign your credit card for any damages/extra cleaning, and follow the Pet Rules – see next page for details.
Holiday Homes
- There is a minimum 2 night rent for both buildings most times of the year, but 3-4 minimum night rent on public holiday periods. Minimum person-charges depend on the period and the booking – IE for drinking or socialising, both buildings must be booked together, with a minimum 12-person charge.
- The Holiday Homes are self-catering, which means you bring your own food. We supply the first rolls of toilet paper and bath soap, some basic herbs & spices, and some complimentary tea and coffee. Please bring your own bulk supplies. We provide free farm eggs IF our chickens are laying (not normally in winter).
- We supply all bedding plus a clean towel for each guest at the beginning of your stay. A washing machine & dryer is provided to wash towels or clothing during your stay in the Cottage. Cabin has no washing machine so we will do a load & dry in the Lodge if you are staying 3 days.
- We wash all linen at the end (please leave bedding alone) and service the bathroom. You are expected to tidy the kitchen, remove rubbish & clean BBQ, before check out.
- House Rules and noise restriction applies.
- Any extra guests, damages, losses or excess cleanup fees will be charged to the card supplied.
- There is offstreet parking for up to 10 vehicles; lawn parking must take care to drive downhill-only to prevent damage.
Bed & Breakfast / Tiny House
- Single night stays are welcome midweek
- There is a wee fridge with kettle and tea/coffee making facilities in all B&B rooms
- We supply a continental spread between 7-9am, including juice, yogurt, fruit, cereals, toast, and spreads (+eggs in Summer)
- You can use the main kitchen either side of our own family cooking times.
- Lodge rooms have individual room lock codes
- Laundry & dryer available for a small fee
- 2-night minimum (Rotorua is ideally a 3-night destination due to the number of attractions!)
- We leave 2 day’s breakfast provisions in your kitchen for your own prep when ready
- The Tiny House has a full kitchen including oven and dishwasher, fridge/freezer, washing machine.
- All linen is provided along with a towel per guest. We only do a full service after you leave.
- Free Farm Tours can be arranged in the evenings to suit – remember this is also a working farm, so don’t be alarmed if we point out an animal that is destined for the freezer!
Socialising/Alcohol & Noises
- A quiet drink with dinner is more than welcome, with no extra charges, in all properties.
- We are residential and have families with children over the fences, so please consider them at all times.
- The Bed & Breakfast and Tiny House facilities expect reasonable quiet between 8pm and 8am so all guests can sleep.
- If you have only booked ONE of the cottage/cabins, there must be quiet by 8pm, as children in the other building may be heading to sleep. We recommend you ask ahead if doing any extra drinking at all.
- Any Birthdays, 12+ groups, day guests, or ‘extra drinking’ in the self-contained cottages are per below;
- There are very few rental properties that will allow group socializing or ongoing drinking, so this is a very special privilege that we both need to protect, by keeping the neighbourhood peaceful.
- Respectful discreet socializing or drinking is allowed in the Cottages if you have booked both & paid surcharge.
- You must have a nominated supervisor (21yrs+) in charge to guarantee the $200 noise bond & damages.
- This supervisor must also provide their cellphone# to receive/rectify any noise complaints immediately.
- Extra day visitors must be first requested [max 24 on site for Health & Safety] and leave by 6pm, or otherwise do need to be included in your paid staying guests to remain for later socializing.
- We encourage you to START EARLY and do the fun stuff during the day before nightfall – eg an afternoon BBQ and games on the lawn is great, but music must down by 10pm sharp (go to clubs in town).
- You are even welcome to invite strippers or arrange other activities as long as you check in with us prior, they are before 10pm, and the dance/music/cheering squad is INSIDE with doors closed.
- Noise must be down and INDOORS by 10pm with doors/windows closed. This includes NO SPA or outside deck socializing after 10pm, as people forget how loud conversations get when you are having fun.
- Do not bring your own stereos, and our stereos/boombox must remain in place inside at all times.
- There must be NO screaming, shouting, swearing or foul language audible outside – this is a family area.
- Disorderly behavior, outdoor yahooing/yelling or loud music will not be tolerated – we reserve the right to remove any guests if a warning has not been respected and/or charge for any damages/costs incurred, with no refunds.
- Any sick anywhere on the property, including lawns, carpets or bedding, must be IMMEDIATELY cleaned with warm soapy water!! Anything that remains, including any smells, colour fading or damage to property, you will be charged for replacement costs; even if one area of carpet, the whole room may need replacing.
Pet Rules
Please REQUEST FIRST, if you wish to bring a pet. Respectful pets are welcome at Arias Farm as long as bigger dogs stay outside (or on the kitchen lino in winter/sleeping), are used to other guests, and behave. Dogs/Cats are NOT ALLOWED TO FREE RUN inside the buildings. For cats, small lap dogs and house dogs, this can be a challenge – please set up the baby gate provided in Cottage/Cabin to restrict bedroom access, and bring your own sheets to cover the furniture in the lounge if they will jump on it. Host is allergic to pet hair, and we have to respect guests as well.
Before you come: Clip their nails so they leave no scratch marks, and worm and de-flea.
- Bring own bedding, crate, cage and/or leash, plus furniture covers if they climb.
While you’re here;
- Pet owner to provide separate visa/mastercard and sign as bond for any damages/extra cleaning
- All droppings must be immediately cleaned up and put in the outside red bins.
- The Cottage, Cabin and Tiny House all have separate fully fenced grounds to 900mm high.
- During the day, dogs should remain in the fenced areas due to farm animals around – Cottage has a covered carport, Cabin has a covered Verandah, Tiny House has an enclosed Deck.
- Dogs can be run on the immediate grounds under supervision. The main road is a long way up the drive (at least 150 metres), and the animals are usually fenced, but our cats are around so ensure they don’t chase animals.
- Absolutely no repeat barking at hosts or other guests, and especially no barking at night or when you are out!
- At night doggy can sleep on the kitchen lino, as long as he/she doesn’t sneak to the bedrooms (Cabin & Cottage have baby gates) when you go to bed. You must cover the couch & furniture with your own pet sheets.
- We will provide a list of all Rotorua dog-friendly cafes, stores and reserves. There’s a great run area in the lower Redwoods for dogs, where they are welcome to be let off the leash.
When you leave;
- Wipe any doggy drool off chair legs, floors and windows. Pick up ALL lawn poos or extra charges apply.
- Vacuum especially well and sweep outside porch areas to remove all hairs; the next guests might be allergic.
- Let us know ANY DAMAGE your pet has made – we will try to find the cheapest quote for repairing any damages.
We look forward to meeting you and helping make your stay as comfortable as possible.
Cheers for now, Kerris & Chris Browne – email: info@ariasfarm.com, cell 021 753 691