Terms and Conditions

  1. A High Demand 5% Surcharge is applied to all public holidays, school & summer holidays & large events in Rotorua.
  2. A 10% Winter Discount is available MIDWEEK from May to September (except public holidays, school holidays, and large events), for all direct bookings (ie no booking agents).
  3. Several quotes may be out at any one time, but all bookings are taken on a ‘first-deposit, first confirm’ basis.
  4. A confirmation deposit can be made by supplying your valid Visa/Mastercard number, expiry date, name on card, and your full contact details. For cancellations or no-shows, the 20% will be charged to the credit card. For security, you can either split your credit card details between two emails, or fax to +64 7 3480863. For NZ clients, you can deposit to our bank account, which will be supplied upon request.
  5. We will email your Confirmation back to you with Directions and our Terms & Conditions and Holiday Homes Guidelines if you have booked those facilities.
  6. **Your booking is not definite until you get a CONFIRMATION email!!**
  7. Check-in is normally after 3pm and check-out is 10am, unless otherwise arranged. We are an active, outdoors family, so you MUST let us know your check-in time to ensure we are here when you arrive, or we can leave a key out for you.
  8. Pets are welcome, but you must ask for the separate Doggie Rules to check details.

Holiday Homes only


Bed & Breakfast only





Credit Card Payments

  1. Only Visa or Mastercard are accepted, not Amex. Your card details will be kept secure.
  2. The 20% will only be charged if there is a cancellation or no-show, so you can still choose to pay cash instead for your accommodation at checkin.
  3. Credit card payments are only processed monthly, so there may be several weeks before it shows on your statement.
  4. Our other company, Peterson Sawmills, may show on your statement as that is the processing account we use.